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Privacy & Cookie policies | WNO What's on Autumn 2018 War and Peace, La traviata and La CenerentolaSpring 2019 Un ballo in maschera, Roberto Devereux and The Magic Flute Full listings Productions Concerts Free events & talks Take part Family eventsWell-nighus Meet WNO Meet the people onstage and backstageOur history Rooted in Wales since 1946Well-nighus Meet WNO News and features Our history Technical services Work for us Take part Families The perfect way to introduce all month to opera and orchestral musicYouth Opera For 8-25 year olds who love to sing Take part Community Chorus Come & Sing Schools, Colleges and Universities Female Conductor in Residence Young Ambassadors Panel Support us Donate now Help support WNO's workWNO Friends Get closer to WNO by joining WNO Friends Support us Donate now WNO Friends WNO Partners Corporate Partners Privacy & Cookie policies Privacy statement Cookie policy Privacy statementPrivacy statementWelsh National Opera ('we', 'us' or 'our') is single-minded to protecting your privacy. This policy provides detailed information on when and why we collect your personal information, and how we use and alimony it secure. We will use all information that we collect well-nigh you in vibrations with theUnstipulatedData Protection Regulation, 2016 (GDPR) and the Privacy and Electronic Communications Regulations, 2003 (PECR).Welsh National Opera is a Charity registered in England and Wales (number 221538). Its trustee is Welsh National Opera Ltd, a visitor limited by guarantee registered in England and Wales (number 454297).If you have any queries regarding this policy please get in touch, our contact details are:AddressWelsh National OperaWales Millennium CentreBute PlaceCardiffCF10 5ALEmailinfo@wno.org.uk Phone02920 635000Websitehttps://www.wno.org.uk/Data Protection OfficerChristopher Parsons – christopher.parsons@wno.org.uk The Wales Millennium Centre Tessitura ConsortiumWhen you purchase tickets from us or join one of our membership schemes, the information you provide is stored in a database managed by a consortium of venues, led by Wales Millennium Centre. In 2007 the Wales Millennium Centre created a Consortium that makes it possible for other arts organisations to goody from the same ticketing system they use, Tessitura, at a lower level of investment than would otherwise be required. They offer a collegiate tideway to the use of Tessitura with consortium partners, sharing a system for bilateral goody rather than a increasingly traditional corporate relationship. The organisations in the Consortium are currently:Welsh National OperaBBC National Orchestra of WalesNational DanceVisitorWalesNational Theatre WalesVenue CymruLiverpool Everyman and PlayhouseWhilst all ‘organisation specific’ data is locked lanugo to the towardly organisation (ie transactional information, payment data, consumer interactions, ticket history etc.), there is a unstipulated tab on a customer’s record which is shared amongst Consortium partners. This ways that each consortium member can view the pursuit information: Name, Address, Phone Number, E-mail Address. However, under no circumstance are they unliable to make use of this information unless you have specifically given them permission to do so.If you would like remoter information on our CRM System, Tessitura and the Consortium please contact us.What personal information we collectWe collect personal information as specified by GDPR. This may include your: NameWriteEmail Phone Payment vellum details (please note, we will not hold payment information for any longer than it takes to process your transaction) Preferred touring venue Preferred membership workshop location Any post, phone or email correspondence with Welsh National Opera We collect personal information when you:Purchase a ticket by a WMC Consortium Member website for a WNO production. Register on https://www.wno.org.uk/Join the WNO mailing list. Make a donation or purchase a membership. Contact WNO directly via phone, post, email, in person.Shepherdor are invited to shepherd one of WNO’s fundraising or cultivation events. Buy WNO merchandise. CookiesIn order to make our website simpler to use and modernize our service, we sometimes place small amounts of information on your computer. These are known as 'cookies' and they are used by most major websites.Cookies are used to:Remember settings so you don't have to transpiration them then every time you load a page.Recognise that you are logged in to an zone of the web-site so you don't have to alimony re-entering your username & password.Measure how you use the web-site so we can protract to modernize it.Find out increasingly at www.wno.org.uk/cookiesThird PartiesWe may receive data well-nigh you from third parties. This could include other originative venues where you have seen Welsh National Opera’s work, or other partners that we work with where you have consented to share your information with Welsh National Opera. We may moreover use external services such as PCA Predict write finder and Experian Intact data cleansing services to ensure that we alimony contact information on our database up to date. Social MediaWe use social media to reply to any solicitations made directly to Welsh National Opera. We may moreover wangle information from social media services such as Facebook if your settings requite us permission to do so.FundraisingWelsh National Opera relies on charitable support in order to secure and maintain both its upper quality and unvigilant originative programme. In order to ensure that we are worldly-wise to provide a bespoke and personal service, for a small number of our regulars and donors we may seek spare information to ensure that we only contact those who are willing and worldly-wise to donate to a particular project or campaign. We do not use data enrichment companies, wealth screening or any third party companies to provide personal information relating to fundraising. We use publically misogynist information from sources such as – but not limited to – Companies House, Linked In, Twitter, Facebook, visitor websites, news media, Rightmove and Zoopla. We may moreover be given information on potential donors via our trustees and key stakeholders for the purposes of fundraising events and other activity. Were this is the specimen we will endeavour to send a reprinting of this privacy statement at the first point of contact, or at the latest within a month of receiving the information.   How we process personal informationThe pursuit processes are carried out in order to provide a service, siphon out a contract with you or to siphon out Welsh National Opera’s business: Fulfil ticket, donation and membership requests. Process Payments. Provide consumer services and aid internal administration. Contact you with important information relating to your booking or purchase. Administer our website. Where you have solicited WNO for specific information.The pursuit processes are carried out where we have a legitimate interest or legal obligation:Contact audiences regarding their wits of any recent visits to work by Welsh National Opera. Use data to analyse and learn increasingly well-nigh our regulars and donors to ensure that we can protract to largest understand our customers and modernize our services. Use information gathered from publicly misogynist sources to learn increasingly well-nigh our consumer and donors interests and preferences so that we only contact the right people, with relevant information relating to fundraising events, campaigns and other activity. To ensure that we alimony our data up to stage and accurate. To contact current donors with information well-nigh events, news, special offers or any relevant future fundraising activities or campaigns.The pursuit processes are carried out where we have your consentTo contact you with information well-nigh events, news, special offers and supporting us.Where you have specifically given consent to do so we may share your data with other likeminded organisations.  Third PartiesWe may provide your personal information to social media providers or third party advertisers in order to show you relevant razzmatazz and moreover to help us identify potential customers.We may moreover share your details with our suppliers, for example, mailing houses, to enable them to perform services on our behalf.Welsh National Opera is not responsible for the privacy notices and practices of other websites plane if accessed using links from www.wno.org.uk and recommends that you trammels the policy of each website you visit and contact its owner or data protection manager if you have any concerns or queries.Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you unroll to us and so wish to yank your sustentation to the fact that you do so at your own risk.How we protect your personal informationAs part of the services offered to you through the Welsh National Opera website, the personal information you provide may be transferred to countries outside the European EconomicZone(EEA). By way of example, this may happen if any of the computer servers used to host our website are located in a country outside of the EEA. If Welsh National Opera transfers your personal information outside of the EEA in this way, we will take steps to ensure that your privacy rights protract to be protected as outlined in this privacy notice.Welsh National Opera may transfer your data to the USA, to organizations such as Facebook, Google or Wordfly. The USA has weaker data protection laws than that of the EEA and therefore we will ensure that only organisations who are a part of the EU privacy shield initiative will handle your personal information.Increasinglydetails on this certification can be found at www.privacyshield.gov/welcomeWe will alimony your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not alimony increasingly information than we need. The retention period will vary equal to the purpose, for example, for a ticket purchase we will closure to market to individuals who have not had any remoter interaction with WNO without a period of seven years. We will protract to use this data for wringer for a remoter eight years, but will remove without this point in time. However, for example, when a plug-in that pledges a legacy to WNO, we will retain this information for as long is required to process the bequest, and for any future auditing and legislative requirements. How you can tenancy your personal informationYou can update your personal information and liaison preferences at any time by logging into www.wno.org.uk, or by phoning, writing or emailing WNO directly.Every email we send you will include details on how to transpiration your communications preferences or unsubscribe from future correspondence.If you would like to view, update or remove any personal information we hold, you can do so by logging into www.wno.org.uk, or contacting us directly by phone, post or email. Please unchangingly send a well-spoken unravelment of the information required, and whether you want to view, update or remove it.GDPR gives you the right to wangle information we hold well-nigh you (a ‘subject wangle request’). To exercise this right, or if you wish to initiate your ‘right to be forgotten’, please contact us at dataprotectionofficer@wno.org.uk or by post addressed to Data Protection Officer, Welsh National Opera, Wales Millennium Centre, Bute Place, Cardiff Bay CF10 5AL or by telephone on 02920 635053 and we will respond to you within one month of receipt of your request. If you have any queries please contact us directly at info@wno.org.uk. You moreover have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.ukUpdates to this privacy statementThis notice was updated on 15 May 2018. It may be updated to take into worth changes at the Welsh National Opera for example to reflect changes to regulation or legislation.Cookie policyCookie policyThis website uses something tabbed cookies. A cookie is a small text file of reports and numbers that gets put onto your computer when you visit a website. This allows the site to distinguish you from other users.A cookie isn't a computer program, can't read files on your computer, can't siphon viruses and can't install malware onto your computer. Most web browsers indulge some tenancy of most cookies through the browser settings. To find out increasingly well-nigh cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.orgTo opt out of stuff tracked by Google Analytics wideness all websites visit http://tools.google.com/dlpage/gaoptoutCookies you may encounter on Welsh National Opera’s website:CraftThe content management system (Craft) used to power this site, uses cookies to help you navigate, and to remember any preferences you have and pages you've once visited.  TessituraUsed by our booking platform (Tessitura) permitting you to undertake purchases. Tessitura cookies indulge you to login, add multiple items to a shopping cart surpassing purchasing tickets, merchandise and making donations.  Google Analytics Used by Google Analytics permitting us to track pages you visit, and vital details well-nigh your web browsers. They cannot identify you personally.For remoter information well-nigh these cookies or any other cookies found within this site, please contact info@wno.org.uk By browsing Welsh National Opera’s website, you are unsuspicious the cookies as mentioned whilom plus any others deemed essential for the weightier user experience. You can manage cookies in your browser; however, if you ripen or delete cookies, areas of the site may not function properly or may behave unexpectedly. 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Registered Charity No. 221538